If you want fewer payout disputes in January, you need a clean rule for original vs corrected vs retro statements. Carriers update commission data after you receive it. Your job is to decide what to process now, what to hold, and how to document changes so agents trust the numbers.

Below is a clear breakdown of the three statement types, how they typically arrive, and how agencies handle them month to month.

Quick Definitions You Can Use Internally

Original Statement

The first version of a carrier’s commission statement for a period. It often arrives with gaps or timing lag.

Corrected Statement

A replacement version that fixes errors in the original (missing policies, wrong amounts, wrong agent assignments, formatting issues).

Retro Statement

A statement (or file section) that applies back-dated changes to prior periods, often because coverage changed after the fact (terminations, reinstatements, plan changes, eligibility updates). It behaves like an “adjustment” pass, not a clean replacement.

You’ll see competitors talk about “reconciliation” a lot. What matters operationally is simpler: you need a repeatable way to handle revisions and adjustments without paying the wrong thing twice.

The operator rule: what to process and when

1) Process originals when you can tie them to a stable payout window

Process the original when:

• It’s the first file you’ve received for that carrier and period
• You have your rate tables, splits, and hierarchy rules locked for the payout
• You can run exception checks (zeros, spikes, duplicates, missing policies) before releasing funds

Hold the original when:

• The carrier is known for frequent reissues
• Your prior month is still open with a lot of unresolved exceptions
• You’re missing a large chunk of expected policies

Operator tip: Pay “clean” items on time, and clearly mark “pending carrier revision” items. You reduce agent anxiety without pretending the numbers are final.

2) Process Corrected Statements as Replacements, Not Add-ons

Process the corrected statement when:

• The carrier labels it as corrected/reissued/replacement
• It covers the same period as the original
• You can match it to the original version you already loaded

What to do in practice

• Treat corrected statements as a replace event, not a “new batch of money”
• Record what changed (new lines, removed lines, amount changes)
• Re-run exception checks before you finalize payouts

Common failure
Agencies accidentally “stack” corrected statements on top of originals and double-pay. That’s the fastest way to create distrust.

3) Process Retro Statements as Adjustments with Their Own Rules

Process retro statements when:

• You have a written policy for how you handle back-dated changes
• You can link the retro lines to the original policy records
• You can explain why the adjustment happened

Best practice

• Post retro adjustments to the period they belong to for reporting
• Apply the financial impact to the next payout cycle (with notes agents can understand)

Retro is where chargebacks, reinstatements, and late carrier corrections show up. If you treat retro like a clean replacement, you create confusion.

A Simple Decision Flow Your Team Can Follow

Use this as your “what do we do with this file?” checklist.

1. Is this the first file for this period?
   • Yes: treat as Original
   • No: go to step 2
2. Does the carrier call it corrected/reissued/replacement?
   • Yes: treat as Corrected (replace the prior version)
   • No: go to step 3
3. Does it reference prior periods or back-dated changes?
   • Yes: treat as Retro (adjustment workflow)
   • No: treat as “unknown revision” and hold until confirmed

What Changes Most Between Versions

This is what you should expect to shift across original vs corrected vs retro statements:

• Policies added later (late processing, delayed enrollment confirmation)
• Policies removed (terminations, cancellations)
• Commission amounts adjusted (rate fixes, premium corrections)
• Agent assignment changes (writing agent vs paid agent vs hierarchy updates)
• Reversals/chargebacks tied to back-dated eligibility changes

This is normal operations. Your process has to assume change, not treat it as a surprise.

How Comissio Helps in This Workflow

Comissio supports the operator approach by helping you:

• Keep statement versions organized by carrier and period
• Apply consistent hierarchy and split rules before payouts
• Flag exceptions so your team reviews problems before agents do
• Track adjustments so you can explain what changed and why

The goal is not “perfect on the first file.” The goal is controlled revisions with clean communication.